ek33's Privacy Policy & Data Protection

1 Introduction

ek33 is an online entertainment platform in Bangladesh offering cricket betting, slot games, and live casino services. We place the highest importance on our users' privacy. This privacy policy applies to the ek33 website (https://ek33.mom) and all of its services.

This policy describes what information we collect from you, why we collect it, how that information is used and stored, and what rights you have to control your data. By using ek33's services, you are considered to have agreed to the terms of this privacy policy.

Please read this policy carefully before using our services. If you have any questions or concerns about any part of this policy, please contact our support team.

2 What Information We Collect

When you register an account and use services on the ek33 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Contact details: email address and mobile number
• Address: division, district, and postal code
• National ID (NID) or other proof of identity (when verification is required)
• Payment-related details: bKash, Nagad, Rocket, Upay, or bank account information
• Any information provided when contacting us

2.2 Automatically Collected Information

When you use the ek33 website or app, we automatically collect certain technical information:

• IP address and device identifier
• Browser type, version, and operating system
• Pages visited, click history, and session duration
• Referral URL (where you came from before arriving at our site)
• Data from cookies and similar tracking technologies

2.3 Transaction-Related Information

We keep detailed records of deposits, withdrawals, and betting activity on your account. This includes the amount, time, and method of each transaction.

3 How Your Information Is Used

ek33 uses the information collected from you for the following purposes:

3.1 Account Management & Service Delivery

• Registering, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Managing betting and gaming activity
• Applying bonuses and promotional offers
• Determining and delivering VIP program benefits

3.2 Security & Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and investigating suspicious activity
• Preventing fraudulent transactions
• Running verification processes to prevent money laundering

3.3 Customer Support

When you contact ek33's support team, your information is used to resolve your issue quickly and effectively.

3.4 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues on the platform
• Planning new products and services

3.5 Legal Obligations

Your information may be used where necessary to comply with applicable laws, regulations, and directions from regulatory authorities.

4 Sharing Data with Third Parties

ek33 does not sell, rent, or transfer your personal information to any third party for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We use trusted third-party services for payment processing, identity verification, and technical services. These partners are given access to your information only for the purpose of providing specific services and are bound by confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the minimum information necessary.

4.3 With Your Consent

Before sharing information with third parties for any purpose other than those listed above, we will always obtain your explicit consent.

5 Cookies & Tracking Technologies

The ek33 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help our website remember your preferences and improve our services.

5.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the site (login sessions, security)
• Performance cookies: For analyzing and improving site usage
• Functionality cookies: For saving language and other preferences

5.2 Managing Cookies

You can disable cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

6 Data Security Measures

ek33 applies industry-standard security measures to keep your personal information safe:

• SSL/TLS Encryption: All data transmission on the website is completed through encrypted connections.
• Data Encryption: Sensitive information stored on our servers (passwords, payment details) is kept encrypted.
• Access Controls: Only authorized personnel are able to access personal information.
• Regular Security Reviews: Our systems and procedures are reviewed and updated on a regular basis.
• Two-Factor Authentication: An additional verification layer is available to protect your account.

However, it is not possible to guarantee 100% security when transmitting data over the internet. While we take every measure to protect your data, users are also advised to stay vigilant about the security of their own accounts. If you notice anything suspicious, please contact us immediately.

7 Your Rights

As a user of ek33, you have the following rights regarding your personal information:

7.1 Right to Access

You can request to know what information we are collecting and storing about you.

7.2 Right to Correction

If information stored in your account is incorrect or incomplete, you can ask us to correct it.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to your information being processed for specific purposes.

7.5 How to Exercise Your Rights

To exercise any of the rights described above, email us at [email protected] or contact our support team via 24/7 live chat. We will respond to your request within a reasonable time.

8 Data Retention Period

ek33 retains your personal information for as long as it is necessary or legally required:

• All information is retained for as long as your account is active.
• Financial transaction records are retained for a specified legal period even after an account is closed.
• Some information may be kept for a longer period when needed for fraud prevention or resolution of legal disputes.
• Once legal obligations have ended, information is securely deleted or anonymized.

9 Protection of Minors

ek33's services are for users aged 21 and above only. We do not knowingly collect personal information from minors.

Age is verified during the registration process. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has created an account on ek33, please contact us immediately.

10 Privacy Policy Changes

ek33 reserves the right to update this privacy policy from time to time. This policy may be revised due to changes in our services, new legal requirements, or changes in our data practices.

For significant changes, we will notify you at your registered email address and/or display a clear notice on the website. Continued use of ek33 after a change is made will be considered acceptance of the updated policy.

The date of each revision will be noted at the top of the page as "Last Updated".

11 Contact & Complaints

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available (Bengali & English)

We take every request seriously and respond as quickly as possible.